Update - We’ve resolved the issue causing authentication errors for valid tokens. Requests should now authenticate successfully.
Some API requests may still see higher than normal latency. We’re continuing to work on a permanent fix to bring performance fully back to normal.
Aug 19, 2025 - 20:59 UTC
Some API requests may still see higher than normal latency. We’re continuing to work on a permanent fix to bring performance fully back to normal.
Aug 19, 2025 - 20:59 UTC
Monitoring - The recent authentication errors were caused by data optimizations deployed yesterday as part of our ongoing efforts to improve platform performance. To mitigate the impact, we implemented several fixes, including temporary safeguards and additional changes to further stabilize the platform. Since releasing today’s fixes, we’ve seen a significant drop in error rates, and they continue to decline.
We’ll continue to monitor closely throughout the weekend, and next week we plan to roll out a more permanent solution to ensure long-term stability.
Aug 16, 2025 - 01:44 UTC
We’ll continue to monitor closely throughout the weekend, and next week we plan to roll out a more permanent solution to ensure long-term stability.
Aug 16, 2025 - 01:44 UTC
Investigating - We are currently investigating intermittent authentication errors. In some cases, newly issued access tokens may be rejected immediately after creation. Retrying the request shortly after should succeed.
Aug 15, 2025 - 18:21 UTC
Aug 15, 2025 - 18:21 UTC
About This Site
This page reflects the uptime of Smartcar's core services, including our Connect flow and API. Services related to third party car brand reliability are not included. To learn more about car brand reliability, follow this page: https://brandreliability.smartcar.com/
Smartcar API
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Degraded Performance
Smartcar Connect
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Operational
Smartcar Dashboard
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Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
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