All Systems Operational
Uptime over the past 90 days. View historical uptime.
Smartcar API ? Operational
90 days ago
100.0 % uptime
Today
Smartcar Connect ? Operational
90 days ago
100.0 % uptime
Today
Smartcar Dashboard ? Operational
90 days ago
100.0 % uptime
Today
Smartcar Test Fleet ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Sep 26, 2021

No incidents reported today.

Sep 25, 2021

No incidents reported.

Sep 24, 2021
Nissan: Login and API Outage
Resolved - Nissan API requests are now returning successfully, and error rates have stabilized.

Please reach out to support@smartcar.com if your application continues to run into any issues!
Sep 24, 16:13 UTC
Update - Nissan Odometer requests are now returning successfully. Nissan Location, Battery, and Charge requests are returning errors due to an upstream issue. We'll continue to monitor the situation, and update once more when the upstream issue is fixed
Sep 24, 01:32 UTC
Monitoring - Nissan logins are now successful. Nissan API requests are still returning an elevated rate of errors. We're continuing to monitor the situation, and will update once error rates return to normal.
Sep 24, 00:01 UTC
Identified - Our engineers have identified the issue and are working on implementing a fix.
Sep 23, 22:26 UTC
Investigating - Nissan vehicles are currently experiencing an outage affecting both API requests and logins through Smartcar Connect.

We are currently investigating the issue, and will provide updates as we learn more.
Sep 23, 20:57 UTC
Sep 23, 2021
Sep 22, 2021

No incidents reported.

Sep 21, 2021

No incidents reported.

Sep 20, 2021

No incidents reported.

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021

No incidents reported.

Sep 15, 2021

No incidents reported.

Sep 14, 2021
VW ID Europe and Audi Europe: Login Outage
Resolved - European VW and Audi vehicles should once more be able to connect via Smartcar Connect.

If your application continues to experience any issues with European VW and Audi vehicles, please reach out to us at support@smartcar.com.
Sep 14, 23:55 UTC
Monitoring - The European VW and Audi outage appears to have been resolved.

We're currently monitoring the situation, and will update again once we've confirmed things are back to normal across the board.

If your application continues to experience issues with European VW and Audi vehicles, please reach out to us at support@smartcar.com.
Sep 14, 23:37 UTC
Update - Update to our last post: All European Volkswagen and Audi vehicles are now affected, and are experiencing an outage preventing users from logging in with their credentials.

If a European VW or Audi owner is not currently connected to your application, they will not be able to authorize access through Smartcar Connect until this outage is resolved.
Sep 14, 17:59 UTC
Identified - European Volkswagen ID and Audi vehicles are currently experiencing an outage preventing users from logging in with their credentials.

If a European VW ID or Audi owner is not currently connected to your application, they will not be able to authorize access through Smartcar Connect until this outage is resolved.
Sep 14, 17:03 UTC
Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.

← Incident History Powered by Atlassian Statuspage