All Systems Operational

About This Site

This page reflects the uptime of Smartcar's core services, including our Connect flow and API. Services related to third party car brand reliability are not included. To learn more about car brand reliability, follow this page: https://brandreliability.smartcar.com/

Uptime over the past 90 days. View historical uptime.
Smartcar API ? Operational
90 days ago
99.89 % uptime
Today
Smartcar Connect ? Operational
90 days ago
99.89 % uptime
Today
Smartcar Dashboard ? Operational
90 days ago
99.89 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Oct 12, 2024

No incidents reported today.

Oct 11, 2024

No incidents reported.

Oct 10, 2024

No incidents reported.

Oct 9, 2024

No incidents reported.

Oct 8, 2024

No incidents reported.

Oct 7, 2024

No incidents reported.

Oct 6, 2024

No incidents reported.

Oct 5, 2024
Smartcar API - access token refresh errors and API timeouts
Resolved - This incident has been resolved. If you continue to experience issues please reach out to support@smartcar.com!
Oct 5, 06:24 UTC
Monitoring - We’ve identified the issue and deployed the necessary fixes to address it. Functionality for Connect, Dashboard, and token requests has been restored, and we’re closely monitoring the situation. If you’ve encountered any errors with refreshing tokens, please try the token exchange request again.
Oct 5, 04:45 UTC
Investigating - We are investigating degraded performance relating to access token refresh, vehicle API calls, and the Smartcar Dashboard. This performance degradation may be intermittent and subsequent requests made at a later time may be successful. We will provide updates as our incident response team investigates the issue.
Oct 5, 03:26 UTC
Oct 4, 2024

No incidents reported.

Oct 3, 2024

No incidents reported.

Oct 2, 2024
Smartcar Connect, Dashboard, and Token Refresh Errors
Resolved - This incident has been resolved. If you continue to experience issues please reach out to support@smartcar.com!
Oct 2, 23:20 UTC
Update - Database maintenance is complete, and we’re continuing to closely monitor the issue. If you experience any further issues, please don’t hesitate to reach out to support@smartcar.com!
Oct 2, 22:09 UTC
Update - As part of our resolution for this issue we will be performing maintenance on our databases Today October 2nd starting at 2:40pm PST. We expect the maintenance to take 3 minutes.


During this period Smartcar API, Smartcar Connect and the Developer Dashboard will be unavailable. All requests will return 503 - Service Unavailable.


We will post another update at end of the maintenance period.
Oct 2, 20:57 UTC
Update - We continue to monitor the issue. Although all systems are up and running, we are troubleshooting traffic anomalies before fully resolving this incident. If you encounter any further issues, please don't hesitate to reach out to support@smartcar.com!
Oct 2, 19:29 UTC
Update - We've identified the issue and made the necessary changes to resolve it. Functionality has been restored for Connect, Dashboard, and token requests. Tokens used during failed requests should still be valid and usable for requests post outage. We're closely monitoring the situation, so if you encounter any further issues, please don't hesitate to reach out to support@smartcar.com!
Oct 2, 18:03 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 2, 17:04 UTC
Investigating - We are currently investigating this issue.
Oct 2, 16:06 UTC
Oct 1, 2024

No incidents reported.

Sep 30, 2024

No incidents reported.

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

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