OnStar: Connected Services Outage

Incident Report for Smartcar

Resolved

This incident has been resolved. If your application continues to experience any issues, please reach out to support@smartcar.com.

Posted Dec 16, 2021 - 03:18 UTC

Monitoring

OnStar services appear to have recovered. Error rates for login attempts and API requests have begun to fall. We'll continue to monitor the situation.

Posted Dec 16, 2021 - 03:05 UTC

Identified

OnStar is currently experiencing a service outage. API requests and login attempts to GM vehicles will return errors until the outage is resolved.

We'll update this page as we know more.

Posted Dec 16, 2021 - 02:13 UTC

This incident affected: Smartcar API and Smartcar Connect.